Shipping
Shipping Policy
This is the shipping policy for Gillianknives.com and was last updated on 9/2/2024
Domestic Shipping (5-7 Business Days) : Lower 48 states CONUS $6.06
Domestic Shipping (5-7 Business Days) : Alaska & Hawaii $7.93
International Shipping
International Shipping (2-4 weeks) $25 - 50 USD Varies by country
Processing Time
I live in a rural area and typically visit the Post Office once or twice a week on Mondays and Fridays. Orders are processed within 5 business day(s) excluding weekends and public holidays. Once the item has been handed to the delivery carrier; a tracking number will be sent to the customer.
Cancellation
After an order is submitted processing begins and the order cannot be cancelled. If there are questions about cancelling an order please contact me by email.
Returns
All caged bearings sales are final, and returns are not accepted.
Delayed Orders
In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under seller's liability. For delayed orders, please first contact the shipping carrier for the items status.
Damaged Orders
Gillian Knives is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so we may assist you in filing a claim with the shipping provider.
Shipping Restrictions
Orders cannot be shipped to Freight Forwarding Companies.
Knives will not be shipped to New York City, and Canada.
Contact
For Questions about this shipping policy, contact by Email: Christopher@Gillianknives.com
I can ship to any address in the United States.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Return Policy
If you are not satisfied with your knife purchase you may notify me within 3 days of receipt for a refund of the cost of the knife. Shipping costs are non refundable. The item must be returned in the same condition as received, and shipped fully insured by any common carrier. Once I receive the knife back, I will examine it, and if the knife has been used, carried, modified, or damaged in anyway, I will deduct the cost of repairs from your refund. Refunds will be issued in the same method as the order of payment.
Custom Caged Bearings are Non Refundable.
If you need to return an item, please Contact Us.
Disclaimer
By placing an order, the buyer acknowledges that he or she is of legal age and that the items ordered will be used in a lawful, responsible manner. I assume no responsibility for any harm or injury resulting from the sale, trade, use, or handling of any item purchased from me. It is the responsibility of the buyer, not the seller, to learn about and obey all applicable international, federal, state, and local regulations regarding the possession, carrying, and/or use of any item purchased. Consult your local and state regulations before ordering if you are in doubt.
NOTICE
I will try to answer all incoming e-mails within 24-36 hours, but please remember I am a small one-man shop and must occasionally travel to knife shows. Your patience is appreciated.